Salesforce Digital Engagement supports multiple channels, including SMS, WhatsApp, Facebook Messenger, Web Chat, Email, and more, enabling businesses to connect with customers on their preferred platforms. These channels enhance customer experience by offering faster responses, personalized interactions, and seamless omnichannel communication. With 360 SMS App, organizations can maximize this capability by managing messaging, automation, and customer conversations directly within Salesforce. This unified approach improves engagement, reduces response time, and ensures a consistent, high-quality customer exp